Exercise 25-part2

2. Visit an airline Web site and search for information on WAP or SMS access to booking airline services. Do the same for WAP or SMS services in banking. How do both industries compare?

I visit an airline web site named Northwest Airlines (http://www.nwa.com/)

And I study their work flow of booking airline services used WAP in the following:

Step 1.) Passenger checks in online and opts for mobile boarding pass.


Step 2. ) NWA's check-in system transmits the relevant data - barcode number, mobile phone number, handset make and model and dynamice text underneath (seat number, flight destination to Mobiqa (mobiqa 2009) which is a travel web agent in XML format. Mobiqa's API is available on request.


Step 3.) Mobiqa send out the mobile tickets either by WAP push, Email (link html attachment) pr MMS to the customer's mobile phone.

Step 4.) Passengers take their monile phone and it is scanned at security and the boarding gate.


Step 5.) Scanner used were Desko GRSK 500 either containing or linking to the original ticketing platform that sold the ticket in the first place to compete validation.

Generally, there are little different of using WAP service beween booking airline services and mobile banking, for example

a.) Your cellphone when using WAP banking service that must have got the Security certificate before doing any operation.

b.) Your bank account must be linked with your phone card number.

References:

Mobiqa (2009). "Products". Received 10th May, 2009 from URL - http://www.mobiqa.com/airlines/products.html